Amicus Customer Testimonials
"I want you to know how much I appreciate the service I receive from your staff at Amicus. All of my requests are dealt with immediately in such a professional and caring manner. I really enjoy working with you and your support staff whether it is with our personal insurance or our business cover.
We have a wide range of needs through our business, personal lives, properties, vehicles, plant and machinery and they are met and exceeded in every aspect by all of our interactions with you Mark and your capable staff.
The service and care we receive is consistently excellent and the number of times I have phoned or emailed to have a problem sorted makes doing business with you very easy and seamless.
It is no wonder we have been a client of yours for thirty years".
Julie Borthwick l Apparelmaster Christchurch
"Amicus have been looking after our insurance needs for seventeen years. We have been impressed by their professionalism, product knowledge, and personal relationship".
Graeme Marriott l Marriotts Ltd
"As a newly married couple starting a family James was absolutely wonderful to deal with in regards to our life, health and income protection insurance. He explained everything very clearly and together we chose the best provider from the list of possibilities he came up with. When our son was born with several health issues, James was caring and considerate of our needs and guided us through multiple claims, answering any questions I had along the way. I couldn't speak highly enough of the service James has provided us with and wouldn't hesitate to recommend him to our friends and family. Thank you James".
"I found James very helpful when I needed to sort out my insurance when I bought my first home. There is so much information and so many different companies – I had no idea where to start! James explained the whole process to me and made it simple. His experience and knowledge helped me to feel confident in making the right choices and his ongoing support has made sure I get best cover possible. I have recommended James to my friends and would recommend James him to anyone, he is knowledgeable, friendly and approachable".
"Hi John, I would like to formally compliment your staff member, Rebecca Hart. My ongoing earthquake dealings with her have been just wonderful. I rang Rececca yesterday, as I was having difficulty in my temporary accommodation, she was so kind, caring and offered great advice. Please acknowledge my gratitude to her formally as she is a credit to your company".
"I found Nick and Shane to be very easy to work with. Being new at establishing my first business they made the process of organising business insurance simple and hassle free. I had a rough idea on what insurance I needed and they were able to clearly break down my different options which made the whole process simple and very easy to understand. I can now feel confident that if I did run into any difficulty with my business that I am covered.
I would recommend Amicus to my friends, family and business associates because I felt they were genuinely interested in my business and went out of their way to ensure the best outcome for me".
R Van Dyk
"I am so appreciative of the excellent customer service I have received from Rebecca all through the process of us finding rental accommodation during earthquake repairs.
Rebecca was extremely caring and understood the stressful situation at the time.
Having to find a rental property and the process we had to go through to make the transition of the shift and the storage of our furniture was not easy and Rebecca was able to understand and support us in every way possible regarding rental insurance and the process that was required.
My apologies, you should have received this email in November when we shifted, however it was a very busy time and I have taken a while to get this to you.
Once again, just wanting to acknowledge Rebecca’s excellent work ethic and caring attitude".
"James is fantastic! Approachable, prepared, and honest.
I am very impressed with his caring nature, genuine interest in our life goals and his professionalism.
I can't recommend him enough!"
"It gives us great pleasure to write this commendation for Karen Austin of Amicus. We have worked closely with Karen for about ten years, and in many ways she is the reason why we work with Amicus.
Karen is our advisor on the various forms of insurance we have in New Zealand, from home and contents etc. to travel. We have always appreciated her highly professional approach to all our enquiries and concerns and especially that she will come back to us usually within minutes of our sending her an email or phone message.
We have always felt that Karen has our best interest at heart. Basically, we feel looked after by her. What more could one ask?
We feel we cannot recommend Karen highly enough and are extremely grateful for her help in the important areas of insurance. We expect to use her services for many years to come"
Dr F Grosse & V Sinclair
"Amicus have been my insurance broker for over 10 years now. I have found them to be very professional in all my dealings with them. I insure my house and contents with them and also my motor car.
After the earthquake they were a tremendous help to me in getting through the minefield of a house repair. Rebecca Hart is a client claims advocate and I turned to her in desperation after the second builder went broke. This was a nightmare situation for me and Rebecca was able to get in touch with the right people at the insurance company getting the repair started again. She attended site meetings every Monday morning at 8.00am even in the depths of Winter and was a magnificent support for me.
The professional approach starts as soon as you call on the telephone Sarah Davies is always so helpful, you can almost see her smiling by the tone of her voice, messages are always passed on and answered promptly."
"The purpose of this email is to say a very big thank you to all three of you because without your help and perseverance I am sure we would not have the outcome that we have now. Greg I was especially pleased when you used your experience and expertise … and then the masterstroke of adding Nick to our team and your many discussions with Rebecca to sort out situations large and small. Nick thank you for your assistance and especially your expertise and helping my understanding of first the problems and then the solutions. Rebecca your persistence in standing up for our rights with the insurance company and your knowledge of what we were entitled to and continuing efforts to get answers when these were difficult to come by and also acting as a sounding board for me when I did not quite understand what was what and thank you for always being available to help and assist.".
"Needless to say we will be an advocate for Amicus and if we need and new insurance, you’ll be the first we call.".
"Stew, Thanks for working so diligently on our behalf. We are so fortunate to be surrounded by such good buggers like you and your support crew at Amicus.We could not do what we do without you all having our backs.".
+64 3 943 4108
196 St Asaph Street
PO Box 5507 Papanui
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